He has patiently answered MANY questions about EVs, even when he was at home, and is a consummate professional. I cannot say enough positive about the attention I've received from Checkered Flag Volkswagen in Virginia Beach for the past year, especially from Jay Picardo.in spite of the fact that I hadn't even purchased a Volkswagen from them! Jay has been my lifeline while I've waited for my ID4 order to be fulfilled.
With my eye on the potential future acquisition of the electric VW ID.4, I am comforted by the fact that Scott and the team at Checkered Flag will be ready to guide me through the process when that day comes. Looking ahead, I am enthusiastic about maintaining my relationship with Checkered Flag Volkswagen. She exhibited an awesome customer-centric approach and played an instrumental role in this seamless transaction. In addition to Scott, I have to identify Charisse Glans, who personally introduced herself to me and ensured I understood the process, even when things seemed to be going slow. There are several people who went out of their way to make me feel welcome. While the vehicle itself is a masterpiece of German engineering, the overall experience at Checkered Flag Volkswagen significantly amplified my satisfaction. Now, after one day of driving my Tiguan, I am utterly impressed.
His personal congratulations and reassurances served as a testament to the holistic customer service approach at Checkered Flag Volkswagen. Upon collection of my Tiguan, just a day ago, Scott was present to oversee the handover. Every aspect was thoroughly explained, from the warranties to the after-sale services. He not only facilitated the sale but ensured I had a complete understanding of the Tiguan's features, intricacies, and all associated paperwork. What set Scott apart from previous sales experiences was his exceptional dedication to customer service. His expert guidance led me to the 2023 Volkswagen Tiguan, a vehicle that matched my needs and preferences perfectly. He listened attentively to my needs and concerns, understanding my apprehensions considering the lengthy time since my last new vehicle acquisition. During our initial chat, he demonstrated a comprehensive understanding of the Volkswagen product line, coupled with an extraordinary level of patience. He introduced himself with a professional warmth that instantly put my concerns at ease. I was greeted by a gentleman named Scott Cust. First, I have to say that it's been 13 years since my last vehicle purchase, and I'll admit that I was NOT looking forward to the process. My experience at Checkered Flag was a journey, that I am happy to expand into detail here.
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